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Located on the ground level near the Lonsdale Street entrance, our Concierge will assist you with a number of conveniences.

Gift Cards

Purchase a gift to impress with Emporium Melbourne Gift Card. Available for purchase at the Concierge Desk on Ground Level and can be used at over 200 stores and are also acc...


Connect to 'FREE Shopping Centre WiFi' now available throughout Emporium Melbourne. 

Personal Styling Service

The styling team at Emporium Melbourne are fashion industry leaders, ready to offer you practical advice and help find a style that reflects your personality. 


These hotels are within walking distance; Melbourne Marriott Hotel, Mantra City Central, The Westin Melbourne, Mercure Swanston, Grand Hyatt Melbourne, Sofitel Melbourne.


Emporium Melbourne welcomes UnionPay at more than 70 stores. Find out where you can shop with UnionPay below.

Parent's Room

There are two parents rooms located on level 3 near Ripe Maternity and kikki.K. This includes private feeding rooms, change bays, microwave, bottle warmer and a play area.

Tourist Refund Scheme (TRS)

The TRS allows you to claim a refund on the Goods and Services Tax (GST) and Wine Equalisation tax (WET) incurred on specific items purchased in Australia. 

Purchase Delivery Service

You don’t have to shop till you drop. Simply visit Concierge with your bags and they will arrange a same day delivery service to your hotel. It’s that easy. 

Airport Transfers

Melbourne Skybus offers free transfers between Mercure Swanston Hotel and Southern Cross Station. For bookings and further information, visit the concierge desk. 

Emporium Melbourne Tourist Passport

Internationally acclaimed, Emporium Melbourne is a must see experience when visiting Melbourne. Receive your complimentary Tourist Passport to unlock exclusive offers...