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Located on the ground level near the Lonsdale Street entrance, our Concierge will assist you with a number of conveniences.

Gift Cards

Purchase a gift to impress with Emporium Melbourne Gift Card. Available for purchase at the Concierge Desk on Ground Level and can be used at over 200 stores and are also acc...


Connect to 'FREE Shopping Centre WiFi' now available throughout Emporium Melbourne. 


Emporium Melbourne’s Stylists will work with you to reimagine your look. Whether it's a special occasion piece or a wardrobe refresh, contact Concierge for more information.


These hotels are within walking distance; Melbourne Marriott Hotel, Mantra City Central, The Westin Melbourne, Mercure Swanston, Grand Hyatt Melbourne, Sofitel Melbourne.


Emporium Melbourne welcomes UnionPay at more than 70 stores. Find out where you can shop with UnionPay below.

Parent's Room

Located on the third level near Ripe Maternity, you’ll find everything you need including private feeding rooms, change bays, a microwave and sink and a play area.

Tourist Refund Scheme (TRS)

The TRS allows you to claim a refund on the Goods and Services Tax (GST) and Wine Equalisation tax (WET) incurred on specific items purchased in Australia. 

Purchase Delivery Service

You don’t have to shop till you drop. Simply visit Concierge with your bags and they will arrange a same day delivery service to your hotel. It’s that easy. 

Airport Transfers

Melbourne Skybus offers free transfers between Mercure Swanston Hotel and Southern Cross Station. For bookings and further information, visit the concierge desk.