Guest Experience Team

Located on the ground level near the Lonsdale Street entrance, our Guest Experience Team will assist you with a number of conveniences including:

  • Store information
  • Information about Melbourne City and events
  • Dining and entertainment suggestions
  • Transport information and taxi or SkyBus booking
  • Chauffeur hire
  • Gift ideas
  • Emporium Gift Cards purchase
  • Wheelchair or motorised scooter hire
  • Stroller hire
  • Lost and found service
  • Phone charge service
  • Complimentary delivery of your shopping parcels to your hotel in the Melbourne CBD

Call 03 8609 8221 to get in touch with our Guest Experience Team.

Opening Hours
Monday
10:00am - 7:00pm
Tuesday
10:00am - 7:00pm
Wednesday
10:00am - 7:00pm
Thursday
10:00am - 9:00pm
Friday
10:00am - 9:00pm
Saturday
10:00am - 7:00pm
ANZAC Day
1:00pm - 6:00pm
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