Guest Experience Team

Located on the ground level near the Lonsdale Street entrance, our Guest Experience Team will assist you with a number of conveniences including:

  • Store information
  • Information about Melbourne City and events
  • Dining and entertainment suggestions
  • Transport information and taxi or SkyBus booking
  • Chauffeur hire
  • Gift ideas
  • Emporium Gift Cards purchase
  • Wheelchair or motorised scooter hire
  • Stroller hire
  • Lost and found service
  • Phone charge service
  • Complimentary delivery of your shopping parcels to your hotel in the Melbourne CBD

Call 03 8609 8221 to get in touch with our Guest Experience Team.

Contactless payment

Given the current Coronavirus (COVID-19) situation, we are no longer accepting cash and will instead rely on customers to use contactless payment.

We are all responsible for helping to slow the spread of COVID-19 and our priority is to ensure the safety of our customers, retailers and our teams during these challenging times.