WHAT IS PARCEL CONCIERGE?

Emporium Melbourne is offering you an easy way to collect all your online purchases from the convenience of your car or walk-through pick up. It can be used for collecting products from our participating speciality stores (via online, phone or email orders).

There is one centralised collection point located on Little Bourke Street. You will be notified details on text and simply follow the directions.

The friendly Guest Experience Representative will assist you with a drive in & collect option or a physical in-person collection.

Parcel Concierge will be operating between 10.30AM – 4.30PM, 7 days a week.

HOW DO I ACCESS PARCEL CONCIERGE?

STEP 1

Place an order with any of the participating stores listed below online, by phone or e-mail.

Select or mention that you would like to use Parcel Concierge as the option for collection.

STEP 2

Provide or select your preferred parcel pick-up date and time with the store.

STEP 3

You will be contacted via email or SMS with confirmation that your order is ready for collection.

STEP 4

Arrive at your confirmed time, by car or on foot, and wait in the Parcel Concierge bay at Little Bourke Street.

Your order will be delivered to you on presentation of your confirmation email and ID verification.

STEP 5

Enjoy your purchase.

Map

Parcel Concierge is located at Little Bourke Street in between Swanston Street and Elizabeth Street.

DIRECTIONS