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Located on the ground level near the Lonsdale Street entrance, our Concierge team will assist you with a number of conveniences including:

Store information

Information about Melbourne City and events

Dining and entertainment suggestions

Transport information and taxi or SkyBus booking

Chauffeur hire

Gift ideas

Emporium Gift Cards purchase

Wheelchair or motorised scooter hire

Stroller hire

Lost and found service

Phone charge service

Complimentary delivery of your shopping parcels to your hotel in the Melbourne CBD


Call 03 8609 8221 or click on the icon below to speak to a Concierge member via Live Chat.


Contactless payment 

Given the current Coronavirus (COVID-19) situation, we are no longer accepting cash and will instead rely on customers to use contactless payment. 

We are all responsible for helping to slow the spread of COVID-19 and our priority is to ensure the safety of our customers, retailers and our teams during these challenging times.