Located on the ground level near the Lonsdale Street entrance, our Concierge team will assist you with a number of conveniences including:
Information about Melbourne City and events
Dining and entertainment suggestions
Transport information and taxi or SkyBus booking
Emporium Gift Cards purchase
Wheelchair or motorised scooter hire
Lost and found service
Phone charge service
Complimentary delivery of your shopping parcels to your hotel in the Melbourne CBD
Call 03 8609 8221 or click on the icon below to speak to a Concierge member via Live Chat.
Given the current Coronavirus (COVID-19) situation, we are no longer accepting cash and will instead rely on customers to use contactless payment.
We are all responsible for helping to slow the spread of COVID-19 and our priority is to ensure the safety of our customers, retailers and our teams during these challenging times.