IMPORTANT INFORMATION

We’re here for you - Emporium Melbourne trading update

CURRENT UPDATE - 26.03.21
DAY RESTRICTIONS LIFT

We’ve taken another important step in our journey to COVID-Normal with face masks no longer required to be worn in our centre.

In line with Victorian Government directions, you are no longer required to wear a mask in our centre while maintaining a healthy distance from others. You are still required to carry a mask, to allow you to wear it and protect yourself and others, in the event you are unable to maintain a healthy distance.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We will continue to take extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·         Increased sanitisation and cleaning of customer touch points and high traffic areas

·         Reminding visitors to keep a healthy distance apart with physical and digital signage, and PA announcements

·         Traffic and density management in our carparks and our malls using innovative heat mapping technology

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

·         Planning your shopping trip and using the closest entry to the store you are visiting

·         Keeping a healthy distance from other customers and team members

·         Carrying you mask and wearing it if you cannot maintain a healthy distance from others

·         Maintaining good hygiene including washing your hands or using the hand sanitiser provided

We will continue to stay up to date with the latest government advice and work hard to adapt and keep our customers, retailers, team and community informed.

Again, we thank you for your support over the challenging past few months and look forward to welcoming you back to our centres with a smile.

Please continue to check our website to understand store opening hours and which stores continue to operate popular click and collect, takeaway and delivery services.

For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/coronavirus

And remember, if you feel unwell, please stay home.

What are you doing to keep the community safe?

Our focus remains the health, wellbeing and safety of everyone in our centres - our customers, retailers, team members and the broader community.

Of course, we continue to have a range of stringent and protective measures in place including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals for our retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances, lift lobbies and high traffic locations
  • Heat-mapping to help our team identify any busy zones in our centre
  • Social Distancing Officers in-centre during peak periods, reminding customers of distancing guidelines
  • Regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

WHAT WE DO TODAY, CAN DEFINE OUR TOMORROW.

Your comfort and well-being is our priority. Please respect others, and follow these simple guidelines when planning your next visit.

Heat mapping technology

HEAT MAPPING TECHNOLOGY

We are minimising busy zones and built-up areas with the latest heat mapping technology.

Flow control

FLOW CONTROL

We have signs to help you navigate store entry and exit points at a safe distance from others.

20 minute cleaning

20-MINUTE CLEANING

Know that high-touch areas are cleaned every 20 minutes, and a full clean of the entire centre including loading bays takes place every night.

social distancing

SOCIAL DISTANCING

We have increased our COVID security team to monitor social distancing requirements.

complimentary hand sanitiser

COMPLIMENTARY HOSPITAL GRADE HAND SANITISER

No-touch dispenses are readily available at the main entrance points and throughout the centre.

antibacterial shield

ANTIBACTERIAL BUTTON SHIELD

All lift button touch-points have been fitted with an antibacterial protective film to keep you safe.

UV clean air lifts

UV CLEAN AIR LIFTS

A new state-of-the-art purification system automatically disinfects surfaces in all lifts without the use of harmful chemicals.

Sustainable single-use

SUSTAINABLE SINGLE-USE

The Cafe Court will now be using biodegradable single-use cutlery and crockery.

Thank you for your understanding and support. We look forward to seeing you soon.

Opening Hours
Monday
10:00am - 7:00pm
Tuesday
10:00am - 7:00pm
Wednesday
10:00am - 7:00pm
Thursday
10:00am - 9:00pm
Friday
10:00am - 9:00pm
Saturday
10:00am - 7:00pm
Sunday
10:00am - 7:00pm
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