IMPORTANT INFORMATION

We’re here for you - Emporium Melbourne trading update

CURRENT UPDATE - 18.02.21
We’re open again and want to thank you for your continued support through these uncertain times.

Following government confirmation restrictions have been eased, we’re excited to welcome you back to Emporium Melbourne to enjoy your favourite stores and dining options.

In line with Victorian Government directions, you are required to wear a mask indoors, including our centre, and in outdoor public spaces where social distancing is not possible.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We will continue to take extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·         Increased sanitisation and cleaning of customer touch points and high traffic areas

·         Reminding visitors to keep a healthy distance apart with physical and digital signage, and PA announcements

·         Traffic and density management in our malls using innovative heat mapping technology

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

·         Planning your shopping trip and using the closest entry to the store you are visiting

·         Keeping a healthy distance from other customers and team members

·         Wearing a mask

·         Maintaining good hygiene including washing your hands or using the hand sanitiser provided

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

Again, we thank you for your support throughout this challenging time. Please continue to check our website to understand store opening hours and which stores continue to operate popular click and collect, takeaway and delivery services.

For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/coronavirus

And remember, if you feel unwell, please stay home.

We are thrilled to welcome you back and hope to see you soon.

CENTRE UPDATE - 28.07.20

Your safety is our priority – you must now wear a face mask


In line with Government direction, you must now wear a mask during your visit to our centre.

Help our community stop the spread of COVID-19 by keeping a healthy distance from each other.

And remember, if you have any COVID-19 symptoms, please do not enter the centre

*Face masks are now compulsory for everyone over the age of 12 when you’re out in public.

*This excludes people who cannot wear a mask for a medical reason. You may be asked to provide documentation to support this to our team, or to bring that documentation along with you next time you visit us.

The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates.

Please take care of yourselves, your families and friends during this uncertain time.

Is Emporium Melbourne open?

Yes, Emporium Melbourne is open 7 days a week.

Of course, we continue to have stringent health and safety measures in place including increased sanitisation and cleaning of high touch areas and heat-mapping to help our team identify any busy zones in our centre.

We will continue to monitor and follow advice from the government to ensure we continue to play an essential role in our Melbourne community.

What are Emporium Melbourne’s opening hours?

Emporium Melbourne is open from 10AM - 7PM Saturday to Wednesday and from 10AM - 9PM Thursday and Friday.

Please note that retailer opening hours may vary so please contact the store directly or check our store directory https://www.emporiummelbourne.com.au/shopping

What are you doing to keep the community safe?

Our focus remains the health, wellbeing and safety of everyone in our centres - our customers, retailers, team members and the broader community.

Of course, we continue to have a range of stringent and protective measures in place including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals for our retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances, lift lobbies and high traffic locations
  • Heat-mapping to help our team identify any busy zones in our centre
  • Social Distancing Officers in-centre during peak periods, reminding customers of distancing guidelines
  • Regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour