We’re here for you - Emporium Melbourne trading update

Current update: Friday 15 July

Your health and wellbeing is our number one priority, and that’s why we continue to employ COVIDSafe measures to ensure the centre is clean and hygienic every time you visit, including providing hand sanitiser at our entries, focused high touchpoint cleaning, and providing visibility to peak trading times on our HomePage so that you can plan your visit. We encourage healthy physical distancing, good hygiene and if you are unwell please stay home and seek medical advice.

Thursday 24 February 2022

Following the recently updated restrictions announced by the Victorian Government we wanted to share the updates on what this means for you and our centres from tomorrow – Friday, 25 February at 11.59pm. Masks will only be required indoors in the following circumstances, unless an exemption applies:

  • People on public transport, in taxis and rideshare, on planes, and indoors at an airport
  • People working or visiting hospitals, and indoor areas at care facilities
  • Workers in hospitality, retail and the court system
  • Workers at justice and correctional facilities
  • Students in year 3 or above at primary school, and workers at early childhood centres and primary schools (masks can be removed in secondary school)
  • People working indoors at an event with more than 30,000 people attending
  • In special circumstances, such as if you have COVID‐19 or are a close contact and you’re leaving home Masks are recommended for other workers serving or facing members of the public, such as if you are at reception, meeting guests or serving customers.

Full details on the latest guidelines can be found at:

Please note that retailers are responsible for ensuring employees and customers comply with guidelines and regulations set by the State Government.   Each of our centres across Victoria will continue to operate using COVIDSafe Plans. We recognise the important role we play in operating our centre in accordance with its COVIDSafe Plan and we want our customers, retailers, teams and contractors to continue to support one another.

What are we doing to keep the community safe?

Our focus remains the health, wellbeing and safety of everyone in our centres - our customers, retailers, team members and the broader community.

Of course, we continue to have a range of stringent and protective measures in place including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals for our retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances, lift lobbies and high traffic locations
  • Heat-mapping to help our team identify any busy zones in our centre
  • Social Distancing Officers in-centre during peak periods, reminding customers of distancing guidelines
  • Regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour


Your comfort and well-being is our main priority. We are taking extra precautions to ensure our centre is clean and hygienic every time you visit.

Heat mapping technology


We are minimising busy zones and built-up areas with the latest heat mapping technology.

Flow control


We have signs to help you navigate store entry and exit points at a safe distance from others.

20 minute cleaning


Know that high-touch areas are cleaned every 20 minutes, and a full clean of the entire centre including loading bays takes place every night.

social distancing


We have increased our COVID security team to monitor social distancing requirements.

complimentary hand sanitiser


No-touch dispenses are readily available at the main entrance points and throughout the centre.

antibacterial shield


All lift button touch-points have been fitted with an antibacterial protective film to keep you safe.

UV clean air lifts


A new state-of-the-art purification system automatically disinfects surfaces in all lifts without the use of harmful chemicals.

Sustainable single-use


The Cafe Court will now be using biodegradable single-use cutlery and crockery.


Wear A Face Mask

Face masks must be worn indoors and outdoors by anyone aged 8 years and over, whenever you leave your home – unless a lawful exception applies.

Keep Your Distance

Keep at least 1.5 metres between yourself and others.

Plan Your Visit

It’s important to plan your visit before you arrive, in order to shop safely and efficiently. Use our centre directions and map to find store locations and decide which entry is most convenient for you.

Practice Safe Hygiene

Wash your hands regularly, including after touching common surfaces. Use the hand sanitiser conveniently placed throughout the centre.

Thank you for your understanding and support. We look forward to seeing you soon.