IMPORTANT INFORMATION

We’re here for you - Emporium Melbourne trading update

CURRENT UPDATE - 28.10.20
OUR CAFE COURT HAS REOPENED

We are managing seating capacity based on VIC government guidelines.

Your safety is our priority and a number of measures are in place including:

  • All dine-in customers must be seated at a table
  • Maintaining 1.5m social distancing in waiting and seating areas.
  • Additional cleaning and sanitising of Cafe Court furniture is occurring.
  • Completion of COVID-19 Safety Plan by Cafe Court operators;

Thank you for supporting our Cafe Court.

CENTRE UPDATE – 26.10.20

We can’t wait to welcome you back with your favourite stores, hairdressing and beauty services, cafes and restaurants reopening their doors from Wednesday 28 October.

Our team has been working hard to get our centre ready with new COVID safety plans in place as your safety remains our top priority.

To support a safe environment, shopping may look a little different as we’ve implemented additional measures to help with crowd management, shop front and virtual queuing and increased cleaning and sanitisation. We want to help you, so before you visit please check out our tips and tricks below on how to shop safely and plan your trip.

Across our centre we have a number of safety initiatives in place including:

  • Hand sanitiser at all entrances
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Physical and digital signage and PA announcements reminding customers to keep a safe distance apart
  • Floor decals and physical distancing reference points in key areas
  • Additional customer service staff to assist with managing social distancing
  • Virtual queuing system to support our stores manage customer capacity limits
  • Designated entry and exit points
  • Queuing areas in high traffic locations and entrances

When you visit us please ensure you:

  • Plan your shopping trip and use the closest entry to the store you are visiting
  • Shop early and check our website for updates
  • Keep a healthy 1.5 metres distance from other customers and team members
  • Ensure you wear a well fitted face mask
  • Maintain good hygiene including washing your hands or using the hand sanitiser provided
  • Limit the number of people you shop with
  • Book time to shop using the store’s queuing systems

And remember, to respect your fellow shopper and if you feel unwell, please stay home.

We are also proud to announce our partnership with St John Ambulance, who supports the safety initiatives we’ve developed and implemented across our centre.

We will continue to monitor and act upon the advice of the Victorian Government and you can stay up to date by visiting: vic.gov.au/coronavirus

Thank you for your continued support and co-operation.

CENTRE UPDATE – 06.08.20

Following government direction, Emporium Melbourne is now open only for essential services including Henderson’s Optical, Emporium Pharmacy and Medical Centre and to support stores that are fulfilling click and collect orders, as well as our dining operators offering takeaway and delivery services.

Stores that will be offering click and collect services include

Dining

  • Calia
  • Din Tai Fung
  • New Shanghai
  • Tetsujin

Click or Call and Collect

  • Gorman
  • Hype DC
  • Platypus Shoes
  • Nespresso
  • Skechers
  • Skin and Threads
  • Super Glue Store
  • T2
  • Timberland
  • Viktoria & Woods

For best access to these stores please use street level entrances.

Please contact each store directly regarding their click and collect options as well as directions for access.

Our cafes, restaurants, coffee shops and dining operators are open to offer take-away and home delivery.

  • Calia
  • Din Tai Fung
  • New Shanghai
  • Tetsujin

For best access to our food and dining retailers? Please use street level entrances.

The health and safety of our customers, retailers, team and community is always our highest priority.

Our health and safety measures remain in place to ensure our centre is safe for those who rely on the service our retailers provide. These measures include:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser available in centre

To shop safely when you visit us:

  • Plan your shopping trip and use the closest entry to the store or restaurant you are visiting
  • Keep a healthy distance from other customers and team members
  • Ensure you wear a mask or face covering
  • Maintain good hygiene including washing your hands or using the hand sanitiser provided

And remember, if you are unwell, please stay home.

We will continue to monitor and act upon the advice of the Victorian Government as the situation changes. We would also recommend staying up to date with the latest advice by visiting: vic.gov.au/coronavirus or health.gov.au

Thank you for your continued support. We are in this together, please stay safe.

CENTRE UPDATE - 28.07.20

Your safety is our priority – you must now wear a face mask


In line with Government direction, you must now wear a mask during your visit to our centre.

Help our community stop the spread of COVID-19 by keeping a healthy distance from each other.

And remember, if you have any COVID-19 symptoms, please do not enter the centre

*Face masks are now compulsory for everyone over the age of 12 when you’re out in public.

*This excludes people who cannot wear a mask for a medical reason. You may be asked to provide documentation to support this to our team, or to bring that documentation along with you next time you visit us.

The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates.

Please take care of yourselves, your families and friends during this uncertain time.

For further information please refer to our Frequency Asked Questions below”

Is Emporium Melbourne open?

Yes, Emporium Melbourne is open 7 days a week.

Of course, we continue to have stringent health and safety measures in place including increased sanitisation and cleaning of high touch areas and heat-mapping to help our team identify any busy zones in our centre.

We will continue to monitor and follow advice from the government to ensure we continue to play an essential role in our Melbourne community.

What are Emporium Melbourne’s opening hours?

Emporium Melbourne is open daily from 10am – 5pm.

Please note that retailer opening hours may vary so please contact the store directly or check our store directory https://www.emporiummelbourne.com.au/shopping

What are you doing to keep the community safe?

Our focus remains the health, wellbeing and safety of everyone in our centres - our customers, retailers, team members and the broader community.

Of course, we continue to have a range of stringent and protective measures in place including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals for our retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances, lift lobbies and high traffic locations
  • Heat-mapping to help our team identify any busy zones in our centre
  • Social Distancing Officers in-centre during peak periods, reminding customers of distancing guidelines
  • Regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour