IMPORTANT INFORMATION

We’re here for you - Emporium Melbourne trading update

CURRENT UPDATE - 16.08.21
Your safety is our priority.

In line with Victorian Government directions, the current COVID restrictions will be extended until 11:59pm on Thursday 2 September. Selected stores and services will be open for you to shop for the essential products and services you need, and for click and collect services.

To understand which stores are open and operating click and collect, please visit our store opening hours.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

What are we doing to keep the community safe?

Our focus remains the health, wellbeing and safety of everyone in our centres - our customers, retailers, team members and the broader community.

Of course, we continue to have a range of stringent and protective measures in place including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals for our retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances, lift lobbies and high traffic locations
  • Heat-mapping to help our team identify any busy zones in our centre
  • Social Distancing Officers in-centre during peak periods, reminding customers of distancing guidelines
  • Regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

WHAT WE DO TODAY, CAN DEFINE OUR TOMORROW.

Your comfort and well-being is our main priority. We are taking extra precautions to ensure our centre is clean and hygienic every time you visit.

Heat mapping technology

HEAT MAPPING TECHNOLOGY

We are minimising busy zones and built-up areas with the latest heat mapping technology.

Flow control

FLOW CONTROL

We have signs to help you navigate store entry and exit points at a safe distance from others.

20 minute cleaning

20-MINUTE CLEANING

Know that high-touch areas are cleaned every 20 minutes, and a full clean of the entire centre including loading bays takes place every night.

social distancing

SOCIAL DISTANCING

We have increased our COVID security team to monitor social distancing requirements.

complimentary hand sanitiser

COMPLIMENTARY HOSPITAL GRADE HAND SANITISER

No-touch dispenses are readily available at the main entrance points and throughout the centre.

antibacterial shield

ANTIBACTERIAL BUTTON SHIELD

All lift button touch-points have been fitted with an antibacterial protective film to keep you safe.

UV clean air lifts

UV CLEAN AIR LIFTS

A new state-of-the-art purification system automatically disinfects surfaces in all lifts without the use of harmful chemicals.

Sustainable single-use

SUSTAINABLE SINGLE-USE

The Cafe Court will now be using biodegradable single-use cutlery and crockery.

SHOP SAFE

Wear A Face Mask

Face masks must be worn indoors and outdoors by anyone aged 12 years and over, whenever you leave your home – unless a lawful exception applies.

Keep Your Distance

Keep at least 1.5 metres between yourself and others.

Plan Your Visit

It’s important to plan your visit before you arrive, in order to shop safely and efficiently. Use our centre directions and map to find store locations and decide which entry is most convenient for you.

Practice Safe Hygiene

Wash your hands regularly, including after touching common surfaces. Use the hand sanitiser conveniently placed throughout the centre.

Thank you for your understanding and support. We look forward to seeing you soon.

Opening Hours
Monday
10:00am - 5:00pm
Tuesday
10:00am - 5:00pm
Wednesday
10:00am - 5:00pm
Thursday
10:00am - 5:00pm
Friday
10:00am - 5:00pm
Saturday
10:00am - 5:00pm
Sunday
10:00am - 5:00pm
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