IMPORTANT INFORMATION

We’re here for you - Emporium Melbourne trading update

CURRENT UPDATE - 27.07.21
Your safety is our priority.

Welcome back! Lockdown is ending from 11:59pm tonight (Tuesday 27 July), which means all retail and hospitality can reopen with some restrictions still in place.

While we can’t wait to see you again, there are a few rules you must abide by to keep each other safe. Customers must keep a safe distance from each other, and in restaurants, cafes and bars, a strict ‘one person per four square metre rule’ applies.

It’s also a requirement that all customers use the Service Victoria app to check-in via QR code at all of our stores.

Thank you for doing your part during this latest lockdown and for helping us make our centre COVIDSafe. Next time you visit, please be sure to:

·         Plan your shopping trip and using the closest entry to the store you are visiting

·         Keep a healthy distance from other customers and team members

·         Wear a mask at all times

·         Maintain good hygiene, including washing your hands or using the hand sanitiser provided

For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/covid-19-chief-health-officer-update

And remember, if you feel unwell please get tested and stay home.

What are you doing to keep the community safe?

Our focus remains the health, wellbeing and safety of everyone in our centres - our customers, retailers, team members and the broader community.

Of course, we continue to have a range of stringent and protective measures in place including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals for our retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances, lift lobbies and high traffic locations
  • Heat-mapping to help our team identify any busy zones in our centre
  • Social Distancing Officers in-centre during peak periods, reminding customers of distancing guidelines
  • Regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

WHAT WE DO TODAY, CAN DEFINE OUR TOMORROW.

Your comfort and well-being is our priority. Please respect others, and follow these simple guidelines when planning your next visit.

Heat mapping technology

HEAT MAPPING TECHNOLOGY

We are minimising busy zones and built-up areas with the latest heat mapping technology.

Flow control

FLOW CONTROL

We have signs to help you navigate store entry and exit points at a safe distance from others.

20 minute cleaning

20-MINUTE CLEANING

Know that high-touch areas are cleaned every 20 minutes, and a full clean of the entire centre including loading bays takes place every night.

social distancing

SOCIAL DISTANCING

We have increased our COVID security team to monitor social distancing requirements.

complimentary hand sanitiser

COMPLIMENTARY HOSPITAL GRADE HAND SANITISER

No-touch dispenses are readily available at the main entrance points and throughout the centre.

antibacterial shield

ANTIBACTERIAL BUTTON SHIELD

All lift button touch-points have been fitted with an antibacterial protective film to keep you safe.

UV clean air lifts

UV CLEAN AIR LIFTS

A new state-of-the-art purification system automatically disinfects surfaces in all lifts without the use of harmful chemicals.

Sustainable single-use

SUSTAINABLE SINGLE-USE

The Cafe Court will now be using biodegradable single-use cutlery and crockery.

Thank you for your understanding and support. We look forward to seeing you soon.

Opening Hours
Monday
10:00am - 7:00pm
Tuesday
10:00am - 7:00pm
Wednesday
10:00am - 7:00pm
Thursday
10:00am - 9:00pm
Friday
10:00am - 9:00pm
Saturday
10:00am - 7:00pm
Sunday
10:00am - 7:00pm
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